Frequently Asked Questions

Corporate Information

What is Dretec’s mission statement ?

To enrich our customers’ lives with the best Kitchen, Life Style and Health necessities in the SMART HOME ENVIRONMENT.

When was Dretec established ?

Dretec was established in 1997.The year 2017 marks the twentieth anniversary of the Dretec’s incorporation.

Where is the Head Office of Dretec ?

Dretec’s Head Office is located at Koshigaya City Saitama Prefecture, about 50 km from Tokyo.

Who is Watson Plastics Ind. Pte Ltd ?

Watson Plastics is the authorised marketing representative empowered by Dretec to create and promote value and benefits of Kitchen, Life Style and Health appliances in Indonesia, Singapore, Malaysia, Thailand, Vietnam and consequently the multi-language communities around these regions. Value and benefits embrace a Smart Home, Delightful Living Experiences and Enrichment of A Healthy & Caring Environment.

Business Strategy

How does Dretec grow its business

Dretec aims to grow its business :

• By continuing to be a keen innovator in the design and development of product items which brings enrichment benefits to our customers’ lives
• Through geographical market share expansion and globalisation
• Through improved customer experiences and other services
• By continuing to enhance our digital technology and e-commerce platforms to better serve customer needs

Payment/Security

How do I pay for my orders ?

We accept Credit Cards via Visa, Mastercard, Discover and American Express.

If paying with PayPal, you may also make payments using your bank account.

Are my orders secure ?

We are committed to ensure that your information is secure. In order to prevent un-authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Delivery

How long does it take to receive my orders ?

Most domestic orders within Singapore take anywhere from 4 to 7 business days to arrive. For orders outside Singapore delivery times may vary between 7 to 14 business days.

Whom do I contact to check on my order status ?

You may contact Watson Plastics at +65 6284 0094 / +65 6846 8455 or email to us at enquiry@dretec.sg